Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
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Unworn and unused
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In its original packaging
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Accompanied by proof of purchase
To initiate a return, contact us at contact@markstudio.us.
If approved, we will provide return instructions and a shipping label.
Items sent without prior authorization will not be accepted.
Damages or Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original piece and place a new order once the return is approved.
European Union Customers
If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, without providing a reason.
Items must be returned in their original condition and packaging, with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at contact@markstudio.us